Who are you regulated by?
We are regulated by the Consumer Act. The Consumer Protection Regulations provide a consumer with the right to cancel distance contracts e.g. those concluded where the parties are not physically present, such as online or by telephone. Customers will receive a full refund within a 14 day cooling-off period.
There are some exemptions under the Consumer Protection Regulations to the consumer’s right to cancel. Regulation 28(h) provides that the consumer will not have the right to cancel the contract where it is for the supply of “accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance”. This exemption covers Holiday Extras sale of hotel accommodation, car hire, car parking and the sale of theatre and theme park tickets. Holiday Extras isn't ABTA regulated as our products fall outside of the ABTA remit.