For the whole Holiday Extras group of companies

How do I use my voucher?

Using a voucher

Updated: Friday, June 19, 2020

You can now pay online for a new hotel, parking, lounge or airport transfer using a Holiday Extras voucher that you received for a flexible booking.

Follow these steps:

If you have a Holiday Extras account

  1. Visit the Holiday Extras homepage
  2. Log in to your Holiday Extras account. You can do this using the yellow "Login" button at the top right on a desktop browser, or by selecting "Customer login" within the header menu at the top left on a mobile browser.
  3. Go through the buying process as usual and select the product you would like to purchase.
  4. Continue through to payment and select "pay using voucher" on the payment page to make a new booking using some or all of your voucher balance.

If you don't have an account

    1. Visit the Holiday Extras homepage
    2. Go through the buying process as usual and select the product you would like to purchase.
    3. Continue through to payment and select "pay using voucher" on the payment page to make a new booking using some or all of your voucher balance.
    4. You will be asked to enter your Voucher Reference here - you can find it on your voucher email.

 

If your voucher was for a booking made with one of our partners

  1. You can either return to the site of the partner that you originally booked through and follow from step 2 of the "If you don't have an account" section above...
  2. Or you will soon receive an email from us that includes a specific link to follow so that you can use a voucher.

 

Making a booking will reduce your voucher balance by the value of the new booking. If the new booking exceeds your voucher balance you will be asked to pay the difference using the usual payment methods.

 

*If your voucher was issued originally for the cancellation of a non-flexible booking, the voucher will be flagged as non-flexible and will be redeemable against a selected range of products. Non-flexible vouchers are valid to redeem for 18 months from the date of issue.

We are regularly updating this page with news about using your vouchers.

There is a form for general queries about your cancellation or voucher

If you have booked a non-flexible product our standard terms apply.

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