Bookings for Go City London Explorer Pass breaks are ‘Saver’ packages which means you can change or cancel your booking up to 11.59pm three days before you travel (unless otherwise stated).
To cancel your booking fill out our contact us form with your booking details and one of the team will get back to you as soon as they can.
If you amend or cancel your booking you’ll get a voucher for the full value of your original booking to use to rebook the same product. The voucher can be used for 18 months from the date of issue.
We don’t offer a refund on ‘Saver’ packages unless you add ‘Refund Protection’ when you book.
If you choose to add ‘Refund Protection’ to your ‘Saver’ booking, you’ll be able to exchange your voucher for a cash refund up to 14 days from the date of issue.
When you come to use your voucher you’ll need to pay the difference if the price of the new Go City London Explorer Pass break is higher than the amount you have on your voucher.
You don’t need to use all of your voucher at once - you can make partial payments. Any unused amount on your voucher stays on it and can be used for other bookings, but the expiry date stays the same. After the expiry date, your voucher will lapse.