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- I want to amend/cancel a non-refundable product.
- I have a complaint, what should I do?
- How can I cancel my booking?
- How do I change my booking?
- What are your opening hours?
- City Hotel Reservations
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- What happens if I arrive earlier or later than booked?
- What is overstay insurance and how to claim?
- I've lost my parking ticket - what do I do?
- How do I amend the terminal on my booking?
- I don't know my car registration - what do I do?
- Can I keep my car keys?
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- Can I book consecutive night stays in hotels?
- What is the board basis at the hotel I'm interested in?
- How can I book interconnecting rooms?
- Is the price per person or per room?
- Can I book a smoking room?
- Can I upgrade my room?
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- I’ve changed my personal details on my Holiday Extras account – do I need to change them on my insurance policy too?
- How do I cancel my policy?
- What if I no longer need the cover after I’ve booked it?
- Can I amend my policy online?
- How do I access my policy documents?
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- If I cancel my transfer booking can I get a refund?
- When will I receive my email confirmation?
- Can I book a shared shuttle for a group travelling on different flights?
- Can I book a bigger car than I need?
- I don't have a UK mobile number - can I book a transfer without?
- Which supplier have I booked with?
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