Our top 10 questions
Here are our top 10 frequently-asked questions. If you have a question that isn’t answered below please get in touch.
+What do I do if my flight is delayed / cancelled?
Don't worry if you arrive back later than you've booked, most car parks and hotels expect that you won't be there bang on time and will help you as best they can. Where you have booked a car park which needs to arrange a driver for you, such as Meet and Greet, just give them a ring so they know when you're expected - their contact details are on your confirmationView page
Any extra parking charges can be paid at the time to the car park directly.
+What does 'no availability' mean?
Unfortunately we have no packages available for your search criteria. If you're checking availability for a date far in the future, you may be a little early for us so we'd recommend checking a bit nearer the time.
+How do I apply a discount code to my search?
If you've received a discount email from us, click on the link we've included, which will automatically apply the discount for you. Not all of our products can be discounted and these offers apply to new bookings only.View page
If you don't have a promotional email but do have a discount code you'll need to follow a different process. To apply your discount code you need to live chat or email with us, and including the code you've got. One of our team will apply the code and send you a link, which you can use to open a new web page where you'll find discounted products available.
To get in touch with us email firstname.lastname@example.org or select the 'Live Chat' option, which appears in small purple box at the bottom right-hand corner of your screen after you have made a search on our site.
+How can I book for two rooms with two parking spaces?
It isn't possible to book two rooms with two parking spaces at the same time, two separate bookings are needed. Complete the first booking and then load the quote again from our homepage.View page
+What's included in the package I'm interested in?
The blue 'info' button at the time of searching our products and availability will give you all the information you will need.View page
+How do I view information on each product?
There's a blue 'info' button on each of our products at the time of searching our products / availability, which will give you all the information you will need.View page
+I can't find my confirmation, what do I do?
If you added a postal confirmation to your booking and this hasn't arrived Live Chat with us and we'll post out another copyView page
+What happens if I arrive earlier or later than booked?
Don't worry if you're not bang on time, most car parks and hotels expect this and will help you as best they can. Where you have booked a car park which needs to arrange a driver for you, such as Meet and Greet, just give them a ring when you're close by so they know you're coming - their contact details are on your confirmation. Any extra time you need at the car park, can be paid for with them when you get back.View page
+How can I cancel my booking?
We know that your time is precious, so cancelling your booking is quick and easy online. Login to our website and we will guide you through the process, sending you a confirmation at the end for peace of mind.View page
If your reservation is non-flexible or inside 24 hours of your arrival date, Live Chat with our Contact Centre who will be able to arrange a cancellation invoice for a travel insurance claim.
+How do I change my booking?
Changes to your booking can be done HERE, including amendments to your car registration and personal information. Date changes and cancellations cannot be made to non-flexible bookings. We need at least 24 hours notice before the stay date to make changes.
If we can help with changing your booking, get in touch with our experts using our Live Chat service.
Changes to your booking are free of charge, you'll just need to pay any difference in price, which we'll tell you at the time of amending the details.View page