Our top 10 questions

Here are our top 10 frequently-asked questions. If you have a question that isn’t answered below please get in touch.

• +What do I do if my flight is delayed / cancelled?

  Don't worry if you arrive back later than you've booked, most car parks and hotels expect that you won't be there bang on time and will help you as best they can. Where you have booked a car park which needs to arrange a driver for you, such as Meet and Greet, just give them a ring so they know when you're expected - their contact details are on your confirmation
  
  Any extra parking charges can be paid at the time to the car park directly.

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• +What does no availability mean?

  We have no packages available for your search criteria. This could be due to being too far in advance of your travel date, where we have not yet loaded the rates, or it could be that we have sold out of availability.

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• +How do I apply a discount code to my search?

  If you've received a discount email from us, click on the link we've included, which will automatically apply the discount for you. Not all of our products can be discounted and these offers apply to new bookings only.
  
  If you don't have a promotional email but do have a discount code you'll need to follow a different process. To apply your discount code you need to live chat or email with us, and including the code you've got. One of our team will apply the code and send you a link, which you can use to open a new web page where you'll find discounted products available.
  
  To get in touch with us email hasslefree@holidayextras.com or select the 'Live Chat' option, which appears in small purple box at the bottom right-hand corner of your screen after you have made a search on our site.
  
  
  

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• +How can I book for two rooms with two parking spaces?

  Two hotel rooms can be booked per reservation, but only one parking space. If you require more than this you will need to make separate bookings. This can be done online by loading the quote again from our homepage www.holidayextras.co.uk

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• +What's included in the hotel I'm interested in?

  To find out what's included in the product you're interested in, click the blue 'info' button at the time of searching our products and availability, which will give you all the information you will need.

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• +How do I view information on each product?

  To find out more about a product you're interested in, you'll have the option to click the blue 'info' button at the time of searching our products / availability, which will give you all the information you will need.

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• +I can't find my confirmation, what do I do?

  If you have your booking reference, you can resend your confirmation here.  To find your booking reference, log into your account which will list all the bookings you've made with us.

  If you added a postal confirmation to your booking and this hasn't arrived get in touch with us and we'll post out another copy
  
  Live Chat
  
  Email
  hasslefree@holidayextras.com
  
  Phone*
  0871 360 2603
  
  * Calls to this number cost 11p per minute, plus your network charge.

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• +What happens if I arrive earlier or later than booked?

  Don't worry if you arrive earlier than you booked, most car parks and hotels expect that you won't be there bang on time and will help you as best they can. Where you have booked a car park which needs to arrange a driver for you, such as Meet and Greet, just give them a ring when you're close by so they know you're coming - their contact details are on your confirmation. Any extra time you need at the car park, can be paid for with them when you get back.

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• +How can I cancel my booking?

  We know that your time is precious, so cancelling your booking is quick and easy online. Login to our website and we will guide you through the process, sending you a confirmation at the end for peace of mind.
  
  If your reservation is non-flexible or inside 24 hours of your arrival date, please get in touch with our Contact Centre who will be able to provide you with a cancellation invoice for a travel insurance claim.
  
  

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• +How do I change my booking?

  You can amend your car registration free of charge by clicking on this link: http://www.holidayextras.co.uk/details-form-amend.html
  
  As long as you have booked a flexible package the dates and times can be amended on this link: http://www.holidayextras.co.uk/details-form-amend.html. We need at least 24 hours notice prior to the arrival date to make any amendments.
  
  Once you have confirmed the reservation you cannot amend the terminal. Please get in touch with our Contact Centre who will be able to look into this further for you.
  
  Please get in touch with our Contact Centre, who will be able to amend your add-ons for you.
  
  Once you have confirmed a non-flexible booking it cannot be amended, cancelled or refunded. We recommend getting in touch with our Contact Centre who will be able to advise you on the relevant procedure you should take.
  
  Live Chat
  
  Email
  hasslefree@holidayextras.com
  
  Phone*
  0871 360 2603
  
  * Calls to this number cost 11p per minute, plus your network charge.
  

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