• Getting in touch

• What does my Tower of London + River Cruise break include?
• I need to contact you about my Tower of London + River Cruise break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Tower of London and hop-on hop-off River Cruise tickets?
• I can't find my Tower of London + River Cruise break booking confirmation, can you resend it?
• Are my Tower of London and River Cruise tickets booked for the day of my hotel stay, or the day after?

• What does my Virgin Experience Day break include?
• I need to contact you about my Virgin Experience Day break.
• Can I change or cancel my booking once I’ve made it?
• Is my Virgin Experience Day booked for the day of my hotel stay, or the day after?
• Can I park at or near the hotel?
• How do I redeem my Virgin Experience Day voucher?

• What does my MAMMA MIA! The Musical break include?
• I need to contact you about my MAMMA MIA! The Musical break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my MAMMA MIA! The Musical tickets?
• I can't find my MAMMA MIA! The Musical break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my Mean Girls break include?
• I need to contact you about my Mean Girls break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Mean Girls tickets?
• I can't find my Mean Girls break booking confirmation, can you resend it?
• Is the show booked for the day of my hotel stay, or the day after?

• What does my Matilda The Musical break include?
• I need to contact you about my Matilda The Musical break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Matilda The Musical tickets?
• I can't find my Matilda The Musical break booking confirmation, can you resend it?
• Is my ticket to Matilda The Musical booked for the day of my hotel stay, or the day after?

• What does my Crazy for You break include?
• I need to contact you about my Crazy for You break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Crazy for You tickets?
• I can't find my Crazy for You break booking confirmation, can you resend it?
• Is my ticket to Crazy for You booked for the day of my hotel stay, or the day after?

• What does my Peter Pan break include?
• I need to contact you about my Peter Pan break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Peter Pan tickets?
• I can't find my Peter Pan break booking confirmation, can you resend it?
• Is my ticket to Peter Pan booked for the day of my hotel stay, or the day after?

• What does my Phantom theatre break include?
• Is my show booked for the day of my hotel stay, or the day after?
• How do I get my theatre tickets?
• I can't find my theatre break booking confirmation, can you resend it?
• Can I change my booking once confirmed?
• I need to contact you about my theatre break.

• What does my Phantom of the Opera + Gaucho break include?
• I need to contact you about my Phantom of the Opera + Gaucho break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Phantom of the Opera tickets and Gaucho meal vouchers?
• I can't find my Phantom of the Opera + Gaucho break booking confirmation, can you resend it?
• Are my Phantom of the Opera tickets and Gaucho meal for the day of my hotel stay, or the day after?

• What does my Plaza Suite break include?
• I need to contact you about my Plaza Suite break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Plaza Suite tickets?
• I can't find my Plaza Suite break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my The Play That Goes Wrong break include?
• I need to contact you about my The Play That Goes Wrong break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my The Play That Goes Wrong tickets?
• I can't find my The Play That Goes Wrong break booking confirmation, can you resend it?
• Is my ticket to The Play That Goes Wrong booked for the day of my hotel stay, or the day after?

• What does my Les Misérables + Gaucho break include?
• I need to contact you about my Les Misérables + Gaucho break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Les Misérables tickets and Gaucho meal vouchers?
• I can't find my Les Misérables + Gaucho break booking confirmation, can you resend it?
• Are my Les Misérables tickets and Gaucho meal for the day of my hotel stay, or the day after?

• What does my Les Misérables theatre break include?
• Can I cancel my booking?
• I can't find my theatre break booking confirmation, can you resend it?
• How do I get my theatre tickets?
• Is my show booked for the day of my hotel stay, or the day after?
• I need to contact you about my theatre break.

• What does my Gaucho break include?
• I need to contact you about my Gaucho break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Gaucho meal vouchers?
• I can't find my Gaucho break booking confirmation, can you resend it?
• Is my Gaucho meal for the day of my hotel stay, or the day after?

• What does my Chester Zoo break include?
• I need to contact you about my Chester Zoo break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Chester Zoo tickets?
• I can't find my Chester Zoo break booking confirmation, can you resend it?
• Is my Chester Zoo ticket for the day of my hotel stay, or the day after?

• What does my RHS Glow 2023 at Wisley break include?
• I need to contact you about my RHS Glow 2023 at Wisley break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my RHS Glow 2023 at Wisley tickets?
• I can't find my RHS Glow 2023 at Wisley break booking confirmation, can you resend it?
• Is my entry to RHS Glow 2023 at Wisley booked for the day of my hotel stay, or the day after?

• What does my Tottenham Stadium Tour and The Dare Skywalk break include?
• I need to contact you about my Tottenham Stadium Tour and The Dare Skywalk break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Tottenham Stadium Tour and The Dare Skywalk tickets?
• I can't find my Tottenham Stadium Tour and The Dare Skywalk break booking confirmation, can you resend it?
• Do I need to choose a time slot before I go?

• What does my Direct from Graceland: Elvis break include?
• I need to contact you about my Direct from Graceland: Elvis break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Direct from Graceland: Elvis tickets?
• I can't find my Direct from Graceland: Elvis break booking confirmation, can you resend it?
• Is my entry to Direct from Graceland: Elvis booked for the day of my hotel stay, or the day after?

• What does my Hop-on Hop-off Bus in Bristol break include?
• I need to contact you about my Hop-on Hop-off Bus in Bristol break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Hop-on Hop-off Bus tickets?
• I can't find my Hop-on Hop on Hop-off Bus in Bristol break booking confirmation, can you resend it?
• Is my Hop-on Hop-off Bus ticket for the day of my hotel stay, or the day after?

• What does my Blenheim Palace, Park & Gardens break include?
• I need to contact you about my Blenheim Palace break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Blenheim Palace, Park & Gardens tickets?
• I can't find my Blenheim Palace, Park & Gardens break booking confirmation, can you resend it?
• Is my entry to Blenheim Palace, Park & Gardens booked for the day of my hotel stay, or the day after?

• What does my MAMMA MIA! The Party break include?
• I need to contact you about my MAMMA MIA! The Party break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my MAMMA MIA! The Party tickets?
• I can't find my MAMMA MIA! The Party break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my The Time Traveller’s Wife break include?
• I need to contact you about my The Time Traveller’s Wife break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my The Time Traveller’s Wife tickets?
• I can't find my The Time Traveller’s Wife break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my Disney100: The Exhibition break include?
• I need to contact you about my Disney100: The Exhibition break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Disney100: The Exhibition tickets?
• I can't find my Disney100: The Exhibition break booking confirmation, can you resend it?
• Is my ticket booked for the day of my hotel stay, or the day after?

• What does my Cirque Du Soleil: Alegría break include?
• I need to contact you about my Cirque Du Soleil: Alegría break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Cirque Du Soleil: Alegría tickets?
• Where will I find my seats?
• I can't find my Cirque Du Soleil: Alegría break booking confirmation, can you resend it?

• What does my Back to the Future: The Musical break include?
• I need to contact you about my Back to the Future: The Musical break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Back to the Future: The Musical tickets?
• I can't find my Back to the Future: The Musical break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my Grease The Musical break include?
• I need to contact you about my Grease The Musical break.
• Can I change or cancel my booking once I've made it?
• How do I get my Grease The Musical tickets?
• I can't find my Grease The Musical break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my Stranger Things: The First Shadow break include?
• I need to contact you about my Stranger Things: The First Shadow break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Stranger Things: The First Shadow tickets?
• I can't find my Stranger Things: The First Shadow break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my RHS Garden Harlow Carr break include?
• I need to contact you about my RHS Garden Harlow Carr break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my RHS Garden Harlow Carr tickets?
• I can't find my RHS Garden Harlow Carr break booking confirmation, can you resend it?
• What day is my entry to RHS Garden Harlow Carr booked for?

• What does my Buckingham Palace break include?
• I need to contact you about my Buckingham Palace break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Buckingham Palace tickets?
• I can't find my Buckingham Palace break booking confirmation, can you resend it?
• Is my entry to Buckingham Palace booked for the day of my hotel stay, or the day after?

• What does my Red Hot Chili Peppers 2023 Tour break include?
• I need to contact you about my Red Hot Chili Peppers 2023 Tour break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Red Hot Chili Peppers 2023 Tour tickets?
• I can't find my Red Hot Chili Peppers 2023 Tour break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my RHS Garden Bridgewater break include?
• How often does the included shuttle bus run?
• I need to contact you about my RHS Garden Bridgewater break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my RHS Garden Bridgewater tickets?
• I can't find my RHS Garden Bridgewater break booking confirmation, can you resend it?

• What does my theatre break include?
• How do I get my theatre tickets?
• I need to contact you about my theatre break.
• I can't find my theatre break booking confirmation, can you resend it?
• Can I cancel my booking?
• Can I change my booking once it's been made?

• What should I expect from the Studio Tour?
• What does my Studio Tour break include?
• I already have a booking, how can I contact you about my Warner Bros. Studio Tour break?
• I want to making a booking, how can I contact you about a Warner Bros. Studio Tour break?
• Can I cancel my Studio Tour booking?
• Can I visit the Warner Bros. Studio Tour just for the day?

• What does my Harry Potter and the Cursed Child theatre break include?
• I need to contact you about my Harry Potter and the Cursed Child break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Harry Potter and the Cursed Child tickets?
• What time do Parts 1 and 2 of Harry Potter and the Cursed Child start?
• I can't find my Harry Potter and the Cursed Child break booking confirmation, can you resend it?

• What does my Royal Ascot break include?
• I need to contact you about my Royal Ascot break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Royal Ascot tickets?
• I can't find my Royal Ascot break booking confirmation, can you resend it?
• Is my entry to Royal Ascot booked for the day of my hotel stay, or the day after?

• What does my ‘The Festival at Cheltenham 2024’ break include?
• I need to contact you about my ‘The Festival at Cheltenham 2024’ break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my ‘The Festival at Cheltenham 2024’ tickets?
• I can't find my ‘The Festival at Cheltenham 2024’ booking confirmation, can you resend it?
• Is my entry to ‘The Festival at Cheltenham 2024’ booked for the day of my hotel stay, or the day after?

• What does my Bridgerton Tour and Bath City Highlights break include?
• I need to contact you about my Bridgerton Tour and Bath City Highlights break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Bridgerton Tour and Bath City Highlights tickets?
• I can't find my Bridgerton Tour and Bath City Highlights break booking confirmation, can you resend it?
• Is my tour booked for the day of my hotel stay, or the day after?

• What does my RHS Garden Wisley with Cream Tea break include?
• I need to contact you about my RHS Garden Wisley break.
• Can I change or cancel my booking once I’ve made it?
• What does the cream tea include and how do I claim it?
• When does the included shuttle bus run?
• How do I get my RHS Garden Wisley tickets?

• What does my Pretty Woman: The Musical break include?
• I need to contact you about my Pretty Woman: The Musical break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Pretty Woman: The Musical tickets?
• I can't find my Pretty Woman: The Musical break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?

• What does my Hobbledown Heath break include?
• I need to contact you about my Hobbledown Heath break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Hobbledown Heath tickets?
• I can't find my Hobbledown Heath break booking confirmation, can you resend it?
• Is my entry to Hobbledown Heath booked for the day of my hotel stay, or the day after?

• What does my ABBA Voyage break include?
• I need to contact you about my ABBA Voyage break.
• Can I change or cancel my booking once I've made it?
• How do I get my ABBA Voyage break tickets?
• I can't find my ABBA Voyage break booking confirmation, can you resend it?
• Are there any age restrictions?

• What does my Efteling break include?
• I need to contact you about my Efteling break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Efteling tickets?
• I can't find my Efteling break booking confirmation, can you resend it?
• What day is my entry to Efteling booked for?

• What does my Kensington Palace break include?
• I need to contact you about my Kensington Palace break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Kensington Palace tickets?
• I can't find my Kensington Palace break booking confirmation, can you resend it?
• Is my entry to Kensington Palace booked for the day of my hotel stay, or the day after?

• What does my Westminster Abbey break include?
• I need to contact you about my Westminster Abbey break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Westminster Abbey tickets?
• I can't find my Westminster Abbey break booking confirmation, can you resend it?
• Is my entry to Westminster Abbey booked for the day of my hotel stay, or the day after?

• What does my ZSL London Zoo break include?
• I need to contact you about my ZSL London Zoo break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my ZSL London Zoo tickets?
• I can't find my ZSL London Zoo break booking confirmation, can you resend it?
• Is my entry to ZSL London Zoo booked for the day of my hotel stay, or the day after?

• What does my Disneyland® Paris break include?
• I need to contact you about my Disneyland® Paris break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Disneyland® Paris tickets?
• I can't find my Disneyland® Paris break booking confirmation, can you resend it?
• What day is my entry to Disneyland® Paris booked for?

• What does my Churchill War Rooms break include?
• I need to contact you about my Churchill War Rooms break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Churchill War Rooms tickets?
• I can't find my Churchill War Rooms break booking confirmation, can you resend it?
• Is my entry to the Churchill War Rooms booked for the day of my hotel stay, or the day after?

• What does my HMS Belfast break include?
• I need to contact you about my HMS Belfast break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my HMS Belfast tickets?
• I can't find my HMS Belfast break booking confirmation, can you resend it?
• Is my entry to HMS Belfast booked for the day of my hotel stay, or the day after?

• What does my Hop on Hop off River Sightseeing Cruise break include?
• I need to contact you about my Hop on Hop off River Sightseeing Cruise break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Hop on Hop on Hop off River Sightseeing Cruise tickets?
• Do I have to use my Hop on Hop off River Pass on a specific date?
• I can't find my Hop on Hop on Hop off River Sightseeing Cruise break booking confirmation, can you resend it?

• What does my UK Dog break include?
• What parts of the hotel can I take my dog in?
• What type of dog food will my dog get?
• What type of bed will my dog get?
• Is there anything at the hotel specifically for my dog?
• Do I need to do anything if I leave my dog in my room for a short time?

• What does my Game of Thrones Studio Tour break include?
• I need to contact you about my Game of Thrones Studio Tour break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Game of Thrones Studio Tour tickets?
• I can't find my Game of Thrones Studio Tour break booking confirmation, can you resend it?
• Is my entry to the Game of Thrones Studio Tour booked for the day of my hotel stay, or the day after?

• What does The Beatles Story break include?
• I need to contact you about my Beatles Story break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Beatles Story tickets?
• I can't find my Beatles Story break booking confirmation, can you resend it?
• Do I need to choose a time slot before I go?

• What does my Chelsea FC Stadium Tour break include?
• I need to contact you about my Chelsea FC Stadium Tour break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Chelsea FC Stadium Tour tickets?
• I can't find my Chelsea FC Stadium Tour break booking confirmation, can you resend it?
• Do I need to choose a time slot before I go?

• What does my Arsenal FC - Emirates Stadium Tour break include?
• I need to contact you about my Arsenal FC - Emirates Stadium Tour break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Arsenal FC - Emirates Stadium Tour tickets?
• I can't find my Arsenal FC - Emirates Stadium Tour break booking confirmation, can you resend it?
• Do I need to choose a time slot before I go?

• What does my Manchester City FC Stadium Tour break include?
• I need to contact you about my Manchester City FC Stadium Tour break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Manchester City FC Stadium Tour tickets?
• I can't find my Manchester City FC Stadium Tour break booking confirmation, can you resend it?
• Do I need to choose a time slot before I go?

• What does my Up at the O2 break include?
• I need to contact you about my Up at the O2 break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Up at the O2 tickets?
• I can't find my Up at the O2 break booking confirmation, can you resend it?
• Do I need to choose a time slot before I go?

• What does my St Paul’s Cathedral break include?
• I need to contact you about my St Paul’s Cathedral break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my St Paul’s Cathedral tickets?
• I can't find my St Paul’s Cathedral break booking confirmation, can you resend it?
• Do I need to choose a time slot before I go?

• What does my Tower of London break include?
• I need to contact you about my Tower of London break.
• Can I change or cancel my booking once I’ve made it?
• How do I get my Tower of London tickets?
• I can't find my Tower of London break booking confirmation, can you resend it?
• Is my entry to the Tower of London booked for the day of my hotel stay, or the day after?

• What does my Windsor Castle break include?
• I need to contact you about my Windsor Castle break.
• How do I get my Windsor Castle tickets?
• I can't find my Windsor Castle break booking confirmation, can you resend it?
• Can I change or cancel my booking once I’ve made it?
• Do I need to choose a time slot before I go?

• What does my London Eye break include?
• I need to contact you about my London Eye break.
• How do I get my London Eye tickets?
• Do I need to choose a time slot before I go?
• When is the London Eye open?
• Where do Holiday Extras get attraction tickets from?

• What does my SEA LIFE London Aquarium break include?
• Can you resend my SEA LIFE London Aquarium break booking confirmation?
• Can I change or cancel my booking once I’ve made it?
• How do I contact you about my SEA LIFE London Aquarium break?
• How do I get my SEA LIFE London Aquarium tickets?
• When is the SEA LIFE London Aquarium open?

• What does my Kew Gardens break include?
• I need to contact you about my Kew Gardens break.
• How do I get my Kew Gardens tickets?
• When is Kew Gardens open?
• Can I change or cancel my booking once I’ve made it?
• I can't find my Kew Gardens break booking confirmation, can you resend it?

• How do I get my theatre tickets?
• What do I do if it's within 7 days of the show and I haven’t received my tickets?
• I need to contact you about my theatre break.
• What does my Jersey Boys theatre break include?
• Can I change my booking once confirmed?
• I can't find my theatre break booking confirmation, can you resend it?

• What does my Wicked theatre break include?
• How do I get my theatre tickets?
• I can't find my theatre break booking confirmation, can you resend it?
• Is my show booked for the day of my hotel stay, or the day after?
• I need to contact you about my theatre break.
• Can I change my booking once it’s confirmed?

• How does a Travelzoo voucher work?
• How can I contact Travelzoo?
• Why is Holiday Extras working with Travelzoo?
• Can I get a refund for my voucher?
• I’ve lost my booking confirmation. Can you resend it?

• What does my Go City London Explorer Pass break include?
• Can I cancel my Go City London Explorer Pass break?
• How do I get my Go City London Explorer passes?
• I need to contact you about my Go City London Explorer Pass break.
• I can't find my Go City London Explorer Pass break booking confirmation, can you resend it?
• How do I use my Go City London Explorer passes?