• What does my theatre break include?
• How do I get my theatre tickets?
• I need to contact you about my theatre break.
• I can't find my theatre break booking confirmation, can you resend it?
• Can I cancel my booking?
• Can I change my booking once it's been made?
• Is my show booked for the day of my hotel stay, or the day after?
• Is breakfast at the hotel included in the package?
• What time can I check in to the hotel?
• What do I need to check into the hotel?
• Can I park at or near the hotel?
• Are the theatres and hotels accessible?
• Can I book a room for four people but only two tickets for the show?
• What is the nearest underground station to the show?
• The cast member I expected to see wasn’t in the show, can I have a refund?
• Where does Holiday Extras get theatre tickets from?
• Can I upgrade my hotel room?
• Can I pay a deposit to book?
• How will the transaction show on my bank statement?
• What is the minimum age for children?
• What age are children classed as adults?
• Can I make a booking for someone else or as a gift?
• Can I request a cot in my hotel room?
• I need to cancel my booking because of Covid-19.
• What happens if the theatre or my hotel closes because of government restrictions?
• Is my hotel Covid-secure?
• I have just returned from my theatre break, how do I make a complaint?