If a part of our service hasn't met your expectations and you'd like to make a complaint, please contact our Customer Experience Team who are on hand to help.

If you were unhappy with the product or service when using your booking please fill out this form.

You can also write to us but due to the ongoing coronavirus pandemic is may take us longer to respond.

Customer Experience Team,
Holiday Extras,
The Wave,
Newingreen,
Hythe,
Kent
CT21 4JF